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  • How can I track my order?
    Once your order is dispatched, we'll send you a tracking number. Enter this number on our website's 'Track Order' page to see the current status of your delivery.
  • What is Runway Rewards?
    Runway Rewards is a loyalty program where you can earn points through various actions like making purchases or signing up, and then turn these points into rewards. These points can be redeemed for discounts, free shipping, or percentage off, with specific thresholds for different levels of rewards. For more detailed information, visit the Rewards page:
  • What kind of gear does Urban Runway sell?
    Urban Runway provides a particular selection of fashion pieces items for fashion-forward indivuduals, including seasonal clothing, footwear, and accessories for trendsetters.
  • Do you offer international shipping?
    Yes, we offer free shipping globally.
  • What's the return policy?
    We accept returns within 14 days of delivery. Items must be in original condition with tags attached. Return shipping costs are the responsibility of the customer unless the item is faulty.
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